Privacy Policy

Last updated: 2026-01-13

Privacy Policy (conthunt)

Last Updated: January 13, 2026

This Privacy Policy explains how Synthenova Enterprises LLP (“Synthenova,” “Company,” “we,” “us,” “our”) collects, uses, discloses, stores, and protects information when you access or use conthunt (the “App,” “Service,” “Platform”) available at https://conthunt.app, including our websites, APIs, and related services.

This Privacy Policy is designed to meet common privacy notice expectations and align with applicable data protection principles (including India’s Digital Personal Data Protection Act, 2023 and related Rules).

If you do not agree with this Privacy Policy, please do not use the Service.

1) Who We Are (Data Fiduciary / Controller)

Company Name: Synthenova Enterprises LLP Product: conthunt Address: Anna Nagar, Chennai 600040, India Email (Privacy & Support): support@conthunt.app

Depending on your location, Synthenova may be considered a “data fiduciary” (India) or “controller” (EU/UK-style frameworks), meaning we determine why and how your personal data is processed.

2) Scope: What This Policy Covers

This Privacy Policy applies to:

  • Visitors to our website(s)
  • Registered users of conthunt
  • Customers and prospective customers communicating with us
  • API users (if you access conthunt via API)
  • People whose personal data may appear within user-provided inputs (e.g., names contained in queries), where applicable

This policy does not cover third-party websites, social networks, or platforms you may access through our Service (e.g., YouTube, TikTok, Instagram, or other sources). Those platforms’ privacy policies apply to their services.

3) Key Definitions (Plain English)

  • Personal Data / Personal Information: information that identifies or can reasonably be linked to an individual (e.g., name, email, device identifiers, IP address, account IDs).
  • Processing: anything done with personal data (collecting, storing, using, sharing, deleting, etc.).
  • User Content / Inputs: the text, queries, URLs, prompts, filters, or other materials you submit to conthunt.
  • Third-Party Providers: vendors that help us operate the Service (e.g., cloud infrastructure, authentication, analytics, billing, and AI partners).

4) Information We Collect

We collect information in three main ways: (A) information you provide, (B) information collected automatically, and © information we receive from third parties.

4.1 Information You Provide to Us

Account & Profile Information

  • Name (if provided)
  • Email address
  • Login/auth identifiers (e.g., Firebase Auth user ID)
  • Organization/team info (if you add it)
  • Profile preferences and settings

Payment & Subscription Information

  • Subscription plan, billing cycle, invoices/receipts metadata
  • Payment status (paid, failed, refunded)
  • Limited payment identifiers from our payment processor (e.g., transaction IDs)
  • We generally do not store full card details on our servers; payments are handled by our payment processor(s).

Support & Communications

  • Emails, messages, and other content you send to support@conthunt.app
  • Bug reports, feedback, and form submissions
  • If you contact us, we may keep a record of that correspondence

Your Inputs to the Service

  • Search queries
  • Links/URLs to content you request to analyze or index
  • Filters, prompts, tags, and collections/boards you create
  • Outputs you generate (e.g., insights, summaries, metadata)
  • Note: Your inputs may include personal data if you choose to include it (for example, searching a person’s name).

4.2 Information We Collect Automatically

Device & Usage Data

  • IP address, device type, browser type, operating system
  • App/website usage events (e.g., features used, pages viewed)
  • Date/time stamps, referral URLs, clickstream, session information
  • Performance and diagnostic logs (crash logs, latency, error codes)

Cookies & Similar Technologies We may use cookies/local storage and similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Measure performance and usage
  • Improve reliability and prevent abuse

You can control cookies through browser settings. Some features may not work properly if cookies are disabled.

4.3 Information We Receive From Third Parties

We may receive limited information from:

  • Authentication providers (e.g., Google/Firebase sign-in)
  • Payment processors (e.g., billing status, transaction confirmations)
  • Infrastructure and security providers (e.g., fraud signals, abuse prevention)
  • Data partners used to fetch public content metrics and metadata (where applicable)

5) How We Use Information

We use personal data only for legitimate, limited purposes, including:

5.1 Provide and Operate the Service

  • Create and manage your account
  • Authenticate you and secure your session
  • Deliver search, indexing, and analysis features
  • Provide customer support and respond to requests
  • Maintain credits, usage tracking, and plan limits

5.2 Improve Performance, Quality, and Safety

  • Debug issues, monitor logs, and maintain reliability
  • Optimize results quality, ranking, and feature usability
  • Detect spam, fraud, security incidents, and abuse

5.3 Communications

  • Service-related notices (account, billing, security alerts)
  • Product updates and operational messages
  • Marketing communications (where allowed, and you can opt out)

5.4 Compliance and Legal Obligations

  • Enforce our Terms of Conditions
  • Comply with lawful requests, court orders, or applicable regulations
  • Protect rights, safety, and security of users, the public, and Synthenova

6) Legal Bases for Processing

Your legal basis depends on where you are located and which laws apply.

6.1 India (DPDP Act)

Where India’s DPDP framework applies, we process personal data based on:

  • Consent, where required (which must be free, specific, informed, unambiguous, and withdrawable).
  • Certain “legitimate uses” (as recognized by law) for providing requested services, complying with legal obligations, and maintaining security.

We provide notice describing what personal data is collected and for what purpose, and we support consent withdrawal with comparable ease to granting consent.

6.2 GDPR-Style Frameworks (If Applicable)

Where the GDPR or similar laws apply, we may process personal data based on:

  • Contract necessity (to provide the Service you requested)
  • Legitimate interests (security, fraud prevention, service improvement)
  • Consent (where required, such as for certain marketing or cookies)

Individuals may have recognized data subject rights under GDPR-style laws. ([EDPB][1])

7) How We Share Information

We do not sell your personal data.

We may share information in the following limited situations:

7.1 Service Providers (Processors)

We use third parties to help operate conthunt, such as:

  • Cloud hosting & infrastructure (e.g., Google Cloud Platform)
  • Authentication (e.g., Firebase Authentication)
  • Video understanding/indexing partners (e.g., TwelveLabs) for video processing you request
  • Data aggregation partners (e.g., providers that return public content metrics)
  • Payments (e.g., Dodo) for subscription billing
  • Analytics/monitoring tools for performance and diagnostics

When customers use Firebase, Google generally acts as a data processor / service provider for those services. ([Firebase][2])

7.2 Legal, Safety, and Enforcement

We may disclose information if we believe it’s reasonably necessary to:

  • Comply with laws or lawful requests
  • Protect against fraud, abuse, or security threats
  • Enforce our Terms
  • Protect the rights, property, or safety of users, Synthenova, or others

7.3 Business Transfers

If Synthenova is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

8) Public Content and Third-Party Platforms

conthunt may help you discover and analyze content from public sources (e.g., social platforms). That content is owned by its respective creators and platforms.

  • We do not claim ownership over third-party content.
  • You are responsible for ensuring your use of third-party content complies with the relevant platform’s terms and policies.
  • If you provide us a URL or identifier to analyze/index, you are instructing us to process that content to provide the Service.

9) AI Processing and Model Improvement

conthunt uses AI/ML techniques to provide features such as search relevance, clustering, classification, summarization, and extraction.

We may use aggregated, anonymized, or de-identified usage insights to improve Service performance and reliability. Where we use identifiable user inputs for improvement beyond providing the Service, we will do so only as permitted by applicable law and consistent with your settings/choices and this Privacy Policy.

Important: Do not submit sensitive personal data (e.g., government IDs, passwords, health details) into queries or uploads unless you explicitly intend for conthunt to process it for your requested purpose.

10) Data Retention

We keep personal data only for as long as necessary to:

  • Provide the Service
  • Maintain accurate records of subscriptions, credits, and usage
  • Meet legal, accounting, and security obligations
  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of data, legal obligations, and operational needs. When data is no longer needed, we delete or anonymize it.

11) Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no system is 100% secure. You are responsible for keeping your account credentials safe and for using strong authentication practices.

12) International Data Transfers

conthunt may store or process data on servers located outside your state/province/country (for example, where our cloud providers operate). Where required, we implement appropriate safeguards for cross-border transfers.

13) Your Privacy Rights and Choices

Your rights depend on your location. We aim to honor requests in line with applicable law.

13.1 Rights Under India’s DPDP Framework (Data Principals)

Where applicable, you may have rights such as:

  • Access to information about processing
  • Correction/erasure of personal data (where applicable)
  • Withdrawal of consent (where processing is based on consent) with comparable ease to giving consent
  • Grievance redressal and complaint mechanisms

DPDP also emphasizes notice and consent transparency, and allows access to the notice in English or other recognized Indian languages.

13.2 Rights Under GDPR-Style Laws (EU/UK, If Applicable)

Where applicable, you may have rights including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to object
  • Right not to be subject to certain automated decision-making ([EDPB][1])

13.3 How to Exercise Your Rights

To request access, correction, deletion, or to raise a privacy concern, email us at:

support@conthunt.app Subject line suggestion: “Privacy Request – conthunt”

To protect users, we may ask you to verify your identity before fulfilling certain requests.

We will respond within timelines required by applicable law (and typically within 30 days, unless a longer period is permitted or required).

14) Marketing Preferences

You can opt out of promotional emails by:

Even if you opt out of marketing, we may still send essential service messages (billing, security, and operational notices).

15) Children’s Privacy

conthunt is not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal data, contact us and we will take steps to delete it.

16) Third-Party Links and Services

Our Service may include links to third-party sites or services (e.g., social platforms, partner documentation). We are not responsible for the privacy practices of third parties. Please review their privacy policies directly.

17) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Service, legal requirements, or our practices.

When we update it, we will:

  • Update the “Last Updated” date at the top, and
  • Provide additional notice if required (e.g., in-app notification or email for material changes)

Your continued use of the Service after changes become effective means you accept the updated Privacy Policy.

18) Contact / Grievance Redressal

If you have questions, concerns, or requests regarding privacy:

Synthenova Enterprises LLP Email: support@conthunt.app Address: Anna Nagar, Chennai 600040, India

If you are not satisfied with our response, you may have the right (depending on jurisdiction) to escalate your complaint to the appropriate data protection authority.

19) Quick Summary (Non-Legal Convenience)

  • We collect data to run conthunt (accounts, usage, logs, billing metadata).
  • We don’t sell your personal data.
  • We share data with vendors only to operate the Service (auth, cloud, payments, AI processing).
  • You can request access/correction/deletion and withdraw consent where applicable.
  • We take security seriously, but no system is perfect.

End of Privacy Policy